Very soon won’t have access to my current email as changed email provider so plan on using a Gmail address that I have created years ago.
Need help extremely worried I will have no protection and wont be able to renew my subscription using current email that wont be valid and wiped by my existing provider.
I have tried within from account setting within my existing active Norton using current login details to no avail by editing the registered email verified to the new Gmail one that I use all the time, it returns
“An account already exists for this email address. Sign in or try a different email address”
Strange thing is cannot remember ever using that email with Norton in 15/20 years I have been subscribed
On the account with Gmail address (This should have nothing)
I can login using that Gmail account to a verified email, but cannot change there but shows no order history or device as expected but has active subscription. Has option to delete data not if I should.
The subscription licence if definitely different on both accounts