Message Edited by i7 on 05-08-2009 10:58 PM
Took me awhile to remember this, but I believe this will solve the problem.
Reboot your system and do the following:
1. Temporarily disable the WMI service (Windows management instrumentation) in: Start >Run > type: services.msc and in there find/stop WMI
2. Next delete the C:\windows\system32\wbem\repository folder's continents (do not delete the folder just the files inside; if there are any folders in the folder, leave them alone), wait for Windows to recreate the files (can take a bit of time, usually this takes around 10 ~ 15 minutes but I have seen it take 30+ minutes), be patient
3. When the files are rebuilt, restart the WMI service & restart the computer
After the reboot, start NIS2009 and try the Custom Scan | Folders. Report the progress. Thanks.
dbrisendine wrote:Took me awhile to remember this, but I believe this will solve the problem.
Reboot your system and do the following:
1. Temporarily disable the WMI service (Windows management instrumentation) in: Start >Run > type: services.msc and in there find/stop WMI
2. Next delete the C:\windows\system32\wbem\repository folder's continents (do not delete the folder just the files inside; if there are any folders in the folder, leave them alone), wait for Windows to recreate the files (can take a bit of time, usually this takes around 10 ~ 15 minutes but I have seen it take 30+ minutes), be patient
3. When the files are rebuilt, restart the WMI service & restart the computer
After the reboot, start NIS2009 and try the Custom Scan | Folders. Report the progress. Thanks.
Still same issue after doing above.
Can someone at Symantec acknowledge this bug or provide info to fix… thanks.
Hi all,
Just wanted to give you a heads up that the QA team is currently working to try and reproduce this issue so they can research and correct it. We'll keep you updated! Thanks for bringing this to our attention!
thank you for the update Tim
All,
Anyone who is still experiencing this issue, can you please contact me Private Message if you would be able to upload some logs for us regarding this issue. I only need 1 person to assist at this time. Please reply to this thread when you have sent me a Private Message.