Cannot Deactivate Norton Anti Theft to upgrade BIOS on HP

Archive
1

Dear Sir/Madam:

 

I am having trouble deactivating my Norton Anti Theft.

I am upgrading my BIOS but it gives me an error message saying I have to deactivate my Norton Anti Theft.

YOur help is very much appreciated.

 

Norton AT 01.jpg

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Hi cyberjayar,

                         First of all, Thanks a lot for posting on our forums. To help you further, we would need some more information from your side as this screenshot is not of much help .

 

1) Did you activate  Norton Antitheft on your machine. ?

2) Did you go to our website (https://antitheft.norton.com/) and click on Activate Intel AT ? If yes, Did you try to deactivate Intel AT from  the website.

3) Did you try to uninstall Norton Antitheft ?

 

Thanks

Aditya

 

 

 

 

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Dear aditya_jamwal , 

I have purchased the service along with Norton 360 online.

I have followed the links provided in the email.

 

Norton™ Anti-Theft  

1 year protection for up to 3 devices

 

Product Key :  xxxxxxxxxx

Serial Number :  xxxxxxx

 

 

"Thank you for purchasing Norton Anti-Theft. In order to protect you mobile devices, please go tohttp://antitheft.norton.com  from each device you want to protect, and sign in to your Norton Account. If you forget your password, you can recover it by clicking Recover it here. 

As soon as you download Norton Anti-Theft onto your device, you can start tracking your device. To manage or track your protected devices, simply log in to http://antitheft.norton.com  from anywhere.

 

If you have any questions, please visit our online support center, Norton Anti-Theft Help  ."

 

I hope you could help me with this information.

 

Your positive action on this matter is appreciated.

 

 

Regards,

 

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PS:

 

I guess i have to answer the questions first , 

1) Yes i have activated it along with two other devices.

 

2) I have activated it though the website and tried to deactivate it, and it says Norton AT will be deactivated when the unit becomes online. But it doesnt seem to be deactivated.

 

3)Yes I have and i get the same error  message

 

Thank you again.

5

Hi cyberjayar,

 

Thanks for the information. Could you also please upload the files iclsProxy.log and iclsClient.log from your PC? The files can be found in this location -  "C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Intel\iCLS Client\"


Thanks,

Triji

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Dear trijimon_p_r,

 

I am ataching the required files.

 

However, i keep on encountering this message:

 

Please correct the highlighted errors and try again.

  • The attachment file size is too large. The maximum file size is: 2,048,000 bytes

iclsClient is 17891 KB

iclsProxy is 118 KB

 

2048000 is 2000 KB

 

 

How can i get around this?

 

if i put it on zip, the forum does not support archieved files.

 

 

once again thank you for your promt action and support.

 

 

Regards,

7

Hi Jay, 

 

I've sent you a private message ( List Private Messages ). Please check it when you get a chance.