I'm running XP-SP3 and 360 v3.5.2.11
I had a major system crash and had to rebuild my system. After re-installing 360, I was able to recover all my backed up files via the Restore function. However, when the backups again were run they were created with the new name of DefaultSet. This has resulted in all my backup space being 100% used and receiving messages that I need to purcahse more storage. When I attempt to go in to Delete Backup Set only DefaultSet is listed. Yet if I go into Delete Previously backed up files I can see three Backup Sets: DefaultSet, Katie-PC (my wife's PC) and D3QFHC61 with this third one being the original and the one I want to delete. I once attempted to delete all the files from D3QFHC61 by doing so individually and it seemed to take, but when I looked again, they were all back. How can I delete D3QFHC61 so that space can be restored as part of my total and my backups continue to run?
Hi Timberline,
have you tried following scott_moen's instructions over here?
http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=21939#M21939
If this still doesn't work, please post back and tell me, and I will give you instructions on how to contact a Symantec employee who can delete your backup sets for you.
OK. Thanks for your help. I found the set I want to delete on Secure Online Storage and deleted it, but when I go back into 360 it still says I have 7.0 GB, Require 1.5 GB and have 0 GB available. Does some time have to pass between the delete on my PC and being updated online? Or is there something else I have to do?
Since you are experiencing problems with deleting your backup set(s) from your online storage, you’ll have to contact a Symantec employee.
Please send Tony Weiss an e-mail (via his profile page) containing the following information:
-description of your issue
-your Norton Account information
-Norton product version
Please be patient as this might take a little time due to time zone differences and because the Symantec employees are busy, and tell us how it goes. Thanks 
Just an update as to where we are on this. I did as you suggested and included a link to this thread. He replied with the following which almost makes me think "use form letter #32 for this one."
I would recommend that you first contact our Customer Support Team to help you resolve this issue quickly. They’ll be able to remotely access your system with your permission, and help troubleshoot the problem:
If you are not able to resolve the issue with our Customer Support Team, I would then recommend posting your issue to our Forums:
Please be sure to include as many details as possible in your posts. Please let me know if you need any further assistance.
Regardless, I did as he said and contacted Support. Spent several hours with the first individual who then kicked it up to his supervisor. Spent a couple more hours with him, still to no avail. He said he would have to transfer to the Engineering Support Team who would contact me later in the day. They didn't. I called the number they gave me the following day and again spent about five hours, again to no avail. He took a bunch of screen shots and dumps and told me the problem would be corrected within the next 5-7 work days by, I believe, someone on the development tea.
Thanks for the update, Timberline. I am sorry to hear that you’ve been having trouble. If the problem does not get fixed within the 5-7 work days indicated by Customer Service, please notify Tony of this.
Well, someone called me and said they ended up deleting all my backups, including the good ones from both the computer having the problem and my wife's laptop. Her backups have again been made but now my system seems to be in limbo with backups not running.
I'm going to have to open a new problem on this one.
Hi Timberline,
Thanks for posting back with the news. On the other hand, I am sorry to hear that another problem has cropped up. Please open a new thread on said problem, and we will assist you as well as we can :-)
Message Edited by Yaso_Kuuhl on 11-22-2009 12:36 PM