End Chat System Your reference number for this chat session is [Removed] Lance Ledet Initial Question/Comment: I need to chat with a nortons technical support person. System Welcome to Norton Support! A Norton Representative will be with you shortly. System You are being routed to a Customer Representative... System Estimated wait time is 0 hours 9 minutes 7 seconds System Estimated wait time is 0 hours 9 minutes 36 seconds System We are currently experiencing high volume of contacts and therefore having higher queue times. We would like to apologize for the inconvenience. System Estimated wait time is 0 hours 9 minutes 19 seconds System Estimated wait time is 0 hours 9 minutes 26 seconds System Estimated wait time is 0 hours 9 minutes 29 seconds System Estimated wait time is 0 hours 9 minutes 35 seconds System Estimated wait time is 0 hours 8 minutes 52 seconds System Estimated wait time is 0 hours 6 minutes 55 seconds System Estimated wait time is 0 hours 6 minutes 21 seconds System Thank you for your patience. Your chat is very important to us but we are currently experiencing higher than expected wait times. Please stay online. System Estimated wait time is 0 hours 6 minutes 3 seconds System Estimated wait time is 0 hours 5 minutes 29 seconds System Estimated wait time is 0 hours 5 minutes 13 seconds System Thank you for your patience. Your chat is very important to us but we are currently experiencing higher than expected wait times. Please stay online. System Estimated wait time is 0 hours 4 minutes 48 seconds System Estimated wait time is 0 hours 3 minutes 28 seconds System Estimated wait time is 0 hours 1 minutes 58 seconds System Estimated wait time is 0 hours 1 minutes 4 seconds System Tarun has joined this session! System Connected with Tarun Tarun Welcome to Norton support. I will surely help you with the issue. Could you please provide your active email address and phone number for verification purpose? Lance Ledet Hello Lance Ledet [Removed] Tarun Hello, Lance. Lance Ledet [Removed] Lance Ledet Hello Tarun Thank you for that information. Tarun I request you to note down your case number [Removed] for future reference. In case this chat gets disconnected, I request you to contact us back immediately with the same case number. Tarun Could you please elaborate the issue you are facing with Norton? Lance Ledet I need you to assist me by running power eraser as well as the new Android update something will not let me obtain either Lance Ledet I can't download the android update I tried it's like a virus keeping me from it Tarun May I know if you are facing the issue on your Phone or your PC? Lance Ledet Phone and pc both Tarun Please do not worry. We have a separate dedicated team for our Mobile users. I will transfer your session to our Mobile team. I am certain that they will help you with this issue. Tarun May I know what issue are you facing on your PC. Tarun PC? Lance Ledet They are dead Lance Ledet Someone put a password upon starting on all of them a virus Lance Ledet One left Lance Ledet And my son's desktop left Tarun So is your PC with you right now? Lance Ledet No Lance Ledet If you see one please delete that ^%#%# Lance Ledet He keeps using my account Lance Ledet Send him a virus Tarun So, you are facing issue with the phone you are chatting? Lance Ledet Yes bad Tarun Please do not worry. We have a separate dedicated team for our Mobile users. I will transfer your session to our Mobile team. I am certain that they will help you with this issue. Tarun As I can check, there is no active Norton Product under the email address, [Removed]. Lance Ledet Please tell them so I don't have to type again Tarun Could you please confirm if you have any alternate email address registered with Norton? Lance Ledet It's under my wife's email Lance Ledet [Removed] Tarun Thank you for that. Lance Ledet Welcome Lance Ledet Can you fix please Lance Ledet I'm tired Tarun I will now transfer and let them know through my case notes that you are not able to run Android Update. May I proceed? Lance Ledet Yes Tarun Thank you. Tarun Please contact us back when you have your PC with you as we will then help you with your PC as well. I will now transfer you to our Mobile Support. Tarun Please allow me 2 minutes to transfer your session. Lance Ledet Ok System You are being transferred to another queue. Please stand by... System Tarun has left this session! System System Estimated wait time is 0 hours 2 minutes 48 seconds System RaymondChristopher has joined this session! System Connected with RaymondChristopher Lance Ledet hello RaymondChristopher Thank you for patiently waiting, Lance! I'll be happy to assist you install Norton on your Android phone. Have you tried downloading from your Norton Account? Lance Ledet Yes something is not letting me as I have already explained above. RaymondChristopher I do understand you're trying to install the updated Norton product on your Android device. May I ask what steps have you done to update Norton on your Android? Lance Ledet Tried to download over and over and over please refer to dialog RaymondChristopher I understand and I have checked your previous conversation, Lance. Do you have an old Norton App installed on your Mobile device right now? Lance Ledet No its 2 weeks old Lance Ledet Please look RaymondChristopher Can you access the Google Play Store? Lance Ledet No RaymondChristopher The Norton product is actually downloadable from the Google Play Store since your device is an Android. Have you tried installing other applications aside from Norton? Lance Ledet Yes RaymondChristopher How did you install those applications? Lance Ledet Using any place I can find on Google it is being stopped about 2 seconds after download begins Lance Ledet Please just help me Lance Ledet I'm tired Lance Ledet Take over phone Lance Ledet As an adapter accommodation I'm in a wheelchair and deaf. RaymondChristopher I do understand where you're coming from right now and I'm doing my best to help you with this, Lance. However, I don't have the capability to take control over your Android device. Lance Ledet Call my wife at [Removed] Lance Ledet How are you going to help RaymondChristopher Unfortunately, I cannot call you since I am only dedicated to chat support. I can, however, assist you further with your concern. What I can do now is to walk you through how to download Norton from the Google Play Store. Lance Ledet I can't get to play store I told you that Lance Ledet 5 minutes ago RaymondChristopher I understand. Since there is an issue accessing your Google Play Store, then the issue is with your Mobile device itself and I'm only technically trained with Norton. Lance Ledet Tell me this last time I talked to your depth one of you gave me 2 address links that were from Microsoft for training individuals to do this type of work from home. Can you give me those addresses again the supervisor has them. Lance Ledet For disabled individuals Lance Ledet In wheelchairs Lance Ledet ? Lance Ledet ??? RaymondChristopher I totally understand where you're coming from right now, Lance. However, I'm not really sure about how to contact Microsoft as I'm only limited to Windows. But if you like, I can suggest that you contact your device manufacturer to have your Google Play Store checked and fixed so that you can download Norton on your Android device. Lance Ledet Windows is what I meant Lance Ledet Please I need those websites again to give to my vocational rehabilitation counselor Lance Ledet I told him about it and he wants me to bring more information Lance Ledet I really need them off the subject RaymondChristopher I wish I could help you further in reaching Microsoft, however, I'm not allowed to provide any information which is not related to Norton. However. you can try searching the Internet for their support department. Lance Ledet Windows Lance Ledet I have tried searching I can't find it Lance Ledet Not Microsoft it's windows RaymondChristopher You may try searching through www.google,com Lance Ledet I have Lance Ledet Please ask the supervisor Lance Ledet Please RaymondChristopher Windows is actually the brand of your computer and Microsoft is the company who manufactures Windows computers. " --> Send nGenera Corporation
[Admin Edit: Removed personal information]