Cannot Download or Restore Files That Were Backed up On line

Norton Security | Norton Internet Security
1

I was having problems with an Old PC which ultimately crashed and I do not plan to have fixed.  Before it crashed, I purchased additional store space to backup my files on Norton 360.  I purchased a new PC which arrived yesterday.  I am now trying to retrieve files.  At first I tried restoring, but I kept getting a message:

 

Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning

 

I am now trying to access and download a couple of files from Norton360.  I can see the files.  I click on them to download and it just hangs with the little circulating arrow.  What am I doing wrong?  Are there settings I need to be aware of on browser to allow downloads from here?  I purchased 50G of space and still have about 10 G left.  Thanks.

 

John

2

I am not sure which.  I had Norton for a while and then I ordered additional storage space when I was starting to have problems with my computer--not sure if that is under 360 or NOBU.  Please have someone look into my account and let me know if you need any additional information.  I am at work now and won't have access to the computer until about 7 PM ET.  Thanks.

 

John

3

John,

 

I sent you a PM asking for some personal info so that I can pull your account info. Please have a look and get back to me when you get a chance.

4

I sent you an e-mail with the requested information.  Thanks. 

5

I tried downloading again last night and e-mailed Scott directly and have not heard back from him.  I am getting Error: "8702,536873114.  I see other people have had the same problem.  How do I resolve?

6

While I was never able to download my files, the folks at Norton were very helpful and sent DVDs of all my files, which I was able to easily copy to my new computer and restore all my files.  Scott was particularly helpful in keeping me informed and getting this matter resolved quickly.  I commend his efforts. 

7

I was having problems with an Old PC which ultimately crashed and I do not plan to have fixed.  Before it crashed, I purchased additional store space to backup my files on Norton 360.  I purchased a new PC which arrived yesterday.  I am now trying to retrieve files.  At first I tried restoring, but I kept getting a message:

 

Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning

 

I am now trying to access and download a couple of files from Norton360.  I can see the files.  I click on them to download and it just hangs with the little circulating arrow.  What am I doing wrong?  Are there settings I need to be aware of on browser to allow downloads from here?  I purchased 50G of space and still have about 10 G left.  Thanks.

 

John