...Cannot download or restore from Norton Online Backup

Hello,

 

Now that the upload kinks are worked out, it's time to work on the download issues.

 

I have attempted multiple times and multiple ways to download a file.   I cannot do the following...

 

1.)  cannot download a file directly from my online storage.   Box just continues to say "Retrieving files...".

2.)  cannot download a file via an email link.  Again, box runs and continues to say "Retrieving files...".

3.)  cannot download a file using restore.   Norton Online Storage just say "Restore in Progress......server preparing restore".

 

How do I get my files once they are uploaded?

 

NiacMas