HI, I've been plagued by the same issue and tried to read and try all the ways I can to get NPE to finish a scan. Currently using NPE 2.1.0.12 under XP SP-3, and also I'm running End Point Protection 11.0.4000.2295. I've disconnected my router now straight to modem and disabled Windows firewall. no matter what I still ge the "has successfully restored internet connection..." message as soon as it says "processing data". i then select continue and it does it again, after 3 tries it stops and says it requires a stable connection. I've also tried it in Safe Mode with the same results. I've been trying for about a week with no success. There is no log file that i can find to look at. the reason I'm running NPE is because i have the problem with the Trojan gen II detection message loop that generates many DWHxxxx.tmp files that never ends. Help??
[edit: Clarified subject.]