Cannot get the correct toolbar to run on 27.0.1 for Norton 360. Even had tech support try and no su

Have gone thru the process of repeated updates and no success with the patch.  Even had tech support take over my computer and couldn't get the patch to come up.  They actually said the patch is still in work.  How can some people get the patch and other can't.   Did get a new tool bar but, it is V2014.6.2.3 when I need V2014.6.5.1 from other Norton info.

 

HELP!!!!!