Cannot install app.

Norton 360 for Mac
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: App would not open. Deleted 360 app and all service files. Downloaded new 360 app. Cannot install. Deleted Norton Internet Security from Plugin folder. Still won’t install. Thinks it’s still there.

Product & version number: Norton 360

OS details: Mac Mojave 10.14.6

What is the error message you are seeing? Cannot install Norton, must uninstall Norton Internet Security.

If you have any supporting screenshots, please add them:

Norton re conflicting app
Norton re conflicting app2008×1334 132 KB

2

I would do the following:

Download and run RemoveNortonMacFiles as an administrator

RemoveNortonMacFiles removes all the folders that Norton installers created, and all the files within those folders including any that you have created.

  1. Download the RemoveNortonMacFiles.zip file.
  2. Click the Finder icon in the Dock.
  3. In the Finder window, click Downloads in the left pane under Favorites.
  4. Do one of the following:
  • If you downloaded the file using Safari browser, open the RemoveNortonMacFiles folder.
  • If you downloaded the file using the Mozilla Firefox or Google Chrome browsers, double-click the RemoveNortonMacFiles.zip file to expand it, and then open the RemoveNortonMacFiles folder.
  1. In the RemoveNortonMacFiles folder, control-click the RemoveNortonMacFiles.command file, and then click Open with > Terminal (default).

To run this tool, you must be logged on with an Administrator account and a non-blank password.

  1. In the Terminal window, type your administrator password, and then press return.When you type your password, no characters appear.
  2. To remove all Norton files and folders, type 1, and then press return.RemoveNortonMacFiles tool removes all of the Norton files.
  3. When the RemoveNortonMacFiles tool finishes removing the Norton files, in the Terminal window, type y, and press return to restart your Mac.Before you press return, make sure that you save your work in other open applications.
3

Interested to see if the OLD removal tool for MAC works with the new release.

SA