Cannot log into Norton Family

Every time I try to change my settings in Norton family the following message keeps coming up.

 

Please, try your request again later.
An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.
Please return to the home page and log in again. If the problem persists, contact us for assistance.

 

I need to change some setings so my son can work on his computer. How do i do this? This message has been coming up for about a month now.