Hi! I really hope you guys can help me.
2 weeks ago, I installed Norton Internet Security 2010 on my Sony Vaio laptop. After that, I ran a scan on my computer and everything seemed to work fine. For 2 weeks I was able to open my browsers (IE and Chrome) and surf with no problem.
Then 3 days ago, I couldn't open my browsers anymore (even MSN messenger) but my computer is connected to the internet.
Since it's been 2 weeks since I installed Norton, I didn't think it was the problem so I spoke with the Sony people and we even tried to set my system back to an earlier date when the browsers worked fine (but still after Norton was installed), but the problem still persisted. Sony finally told me that I have to return my computer to factory settings which I was hoping to be the last resort.
While researching on it, I found out that a lot of Norton users encounter this problem and I was thinking of uninstalling my Norton first before I go and restore my laptop to factory settings.
So my question is, is it possible that this problem can occur 2 weeks after installation? And if I uninstall my Norton, can I re-install it using the same product code?
Also, can anyone help me with how to uninstall NIS on Windows 7 OS?
Thanks a lot!!!