Hello,
My son's laptop had Norton Safety Minder installed and functioning properly when it caught a very nasty virus. In the course of resolving the virus issue, I did a system restore. I restored the system back to a date after we had installed safety minder, however the program had seemingly dissapeared. I then downloaded the program again but it would not install. The error message was as follows:
This version of Norton Safety Minder requires Norton Online Framework to be installed first.
The laptop was purchased in December (refurbished) and had not had any prior Norton or Symantec software installed. I tried to use the Norton removal tool, and it said that it required Symantec winfax pro to be removed through "Add/Remove Programs". This program does not appear in Add/Remove Programs.
Any assistance you can provide with reinstalling this program would be greatly appreciated, as this is the perfect program for monitoring our 14 year old son's online activity.
Thank you,
kjgeorge