We purchased the norton Online Backup on 2/24 to evaluate the service and consider recommending it to our various clients. At the end of the day everything seemed to running fine with a backup in progress. When I got to work on 2/25 the backup had finished and i went to try a test restore.
Since then I have been unable to access the page to select files to restore or download, or do much of anything for that matter.
Every time the page will time out with a 500 server error and give the following message
Something went wrong
Nobu is sorry something went wrong and will look at it right away.
Click here to go back to the beginning.
I waited a few hours then got on the chat support and spent about 3 hours total (2/25 and 2/26) with the rep taking remote control and trying things like resetting my browser settings and telling me to uninstall my AV. Even after I told them I have tryed several computers, with different OS's, different browsers, and different internet connections. with no success.
I am at a loss now, I have deleted the last computer I added hoping that would straighten the issues out, but so far It hasn't.
I would really like someone to take a look at this and find out what the problem is whether it be with the account, or the servers, or what. I would really like to be able to recommend this product, but right now it seems to be unreliable.
Here is a picture of the screen I get
