I logged in this morning to restore all of my files to another computer as my home pc somehow has corrupted windows 7 and windows explorer will not load. In online backup, I see my computer and when I click on file actions it only lists download individual files or links to files and does not show the option to restore files as in the instructions. I tried the download individual files option and I could not get that to work for even one file. What am I doing wrong?
Thanks
Old computer crashed, have been trying to restore online backup to new computer for 5 days. Have been online with support numerous times, it has now been elevated to level 2 support. They are now telling me that it has been assigned to the back end server team. What does that mean. Has my data been lost?
What would you consider "soon", I have been waiting 2 days since it has been assigned to the back end server team. I really need to restore at least one of my files ASAP.
sbreitenstein wrote:What would you consider "soon", I have been waiting 2 days since it has been assigned to the back end server team. I really need to restore at least one of my files ASAP.
I am sure we all have different views as to what "soon" might mean in different circumstances. However if you are asking if, in the circumstances, I would have hoped to have a response within 2 working days - then - Yes, I would. However not being an employee of Norton, there is nothing I can do to move the issue along. If you believe that they should have been back in touch with you by now, then I would recommend that you re-contact support (through however you contacted them before) and ask what is happening.
While I do not think there is anything we can do to help in these circumstances we remain interested in how your case moves on. So do keep us informed if you have the time.
Good luck.
Trying to contact support again, have been on hold for 50 minutes now
Hi sbreitenstein.
You posted on Wednesday it is now Saturday. Did you get a response?
Still can not access my backed up files. This is still with the Back End Server Team. 10 days without access to the data I have been paying Norton to back up for me for the last 4 years.
Hi sbreitenstein.
I am very sorry to hear that. I will try and draw it to the attention of the Norton team in the hope that someone can get back to you before too long.
Sorry that I cannot do any more. 
It has now been over 2 weeks and no one from Norton has gotten back to me. Everytime I call, I get the same answer, "The issue has been assigned to the back end server team" when I ask to be transferred to them, I am told they do not take calls.
What can I say sbreitenstein?
I cannot understand why this is happening but not being a Norton employee I also do not have any way of contacting them directly and do not know why no one has got back to you. 
If anyone ever does please let us know.
In the meantime you have my commiserations.
Though I realize that does not help you...
Hello ebby2000,
To use the restore feature instead of the download option you will need to install the software on the computer you wish to put the files on. To do this you will need to click on the option to "Add a Computer". Then change the backup option to manual and proceed to choose to restore from the old PC to the new one. To prevent confusion make sure to name the profile different from the old one.
Thanks, when I download Norton 360 to my new computer, how do I transfer the license to my new computer?
Mark
Hello Mark,
You can download and install Norton 360 from your Norton Management account for easy transfer of license to this computer. Refer to the instructions provided here:
Thanks!
Harry
Thank you Harry.