Installed free version of Norton from Google play store and then purchased premium from inside app after installation but when I try to retrieve my purchase it just shows loading and never completes. Please help.
Good news.
I am still new to Google Play purchases, as most Norton products are purchased and licensed through Norton and are activated by a product key. The Google Play subscriptions are managed differently, as Subscriptions in the Play Store app.
Thanks for the reply. The old tried and true restart the device did the trick. The only email I received was a thank you for your purchase but did not contain a product key. The restart allowed the purchase retrieval to complete. Thanks again.
I would guess you are referring to Norton Mobile Security?
Do you have any Norton products on your PC? The newer products include the installation of the mobile product you are trying to install.
If you made the purchase from Google Play Store, you should have received an email with a product key. Check your spam folder if you do not see it in your Inbox. You should not need to install anything new. You should be able to just enter the product key to activate the full product.
Try restarting your device.