Cannot Sign in Hotspot Privacy Ipadmini

I cannot sign in to the program.  The program starts and there is only one button to push, which is "Sign In".  Push the button, wait about 10 seconds and I get this:

 

"Something went wrong."

 

Please try again

 

Error Description:
yfuBynV9hleUpxEYqVCJPMFi3b8KNa5mi8Oy9fGihozUYNffD98lapRZLYID4L3zjybt2UBc0mMfVNSBILwKMszF7/xG/dh5YzQvnCs+pobEqpuEyQGHT8htySKqwp2GrcLxqx+VUcQWXGPLMnMR/EvBq6144SWa+wL2t1iOHrzdj+Hjz7XMFIiT7a2qXQvDzA/bj96SObUKdLyEpVP1mZ2NzpKYHx8eKWfLD6naIBg=

 

Tried to uninstall and restart, nothing works.  I can never sign in and always get the same error message.