Cannot sign in to activate 360

Norton Security | Norton Internet Security
1

Hello everone... It seems I cannot log on to my online backup.It tells me I have to have an internet connection.It seems that I do.Any suggestions???

2

To get you the best advice, would you give us some more information about your system:

What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.


If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.


If you get any error messages please give the exact wording of them as well as any other background that could be helpful.

 

Please also say what internet browser you are using -- name and version number ...

3

Okay.here you go.......

 

Windows 7  sp1

64 bit

Norton 360 v 5.1.0.29

 

not a comcast or any isp version

 

Went to connect to my account to get a screenshot,and it finally connected.so it seems all is well.

 

Thank-you

 

 

 

 

 

4

"Our server was down ..... " ?????

 

Glad it's OK now -- you know where to find us.