Cannot turn off PC Security- Details At Risk

Norton Security | Norton Internet Security
1

I've been searching through the archives but so far can't find a solution.

 

I just renewed the subscription that was on my laptop (which is my company laptop).  I have hit fix, I have run scans and I have checked for updates.  I have also clicked on the "help and support" help which went through everything.

 

My problem is that when I look at the details of why I'm at risk, it says, "Your virus and spyware definitions are not up to date."  Last updated 2/19/2010.

 

I've run every scan I can think of that Norton allows.  I've rebooted my computer everytime it asks me to do so.  I don't understand why it won't update them and keeps saying that it was last updated in February.

 

When I click fix, it opens Liveupdate for the millionth time and unfortunately doesn't find any problems or updates or whatever.  I find this all very confusing and I'm sorry if I'm being obtuse, but if there's some support out there, that would be fantastic.  I didn't expect this all to be so complicated but it's taken up much of my morning just to enable the phishing filter (because apparently I had to turn it off in Chrome (which I use) and IE explorer so that Norton could do it instead?) which I finally figured out in these forums.

 

Anyway, Liveupdate says all protection and program files are up to date, but it doesn't get rid of the red x.

 

When I run Help under Help and Support, and then run a Support Session, it says:

 

Autofix tool has detected a problem that affects Liveupdate.

 

So I run the tool to start it.  Then it does the Liveupdate Express, goes through that whole thing (again) and says everything is installed and up to date.  So I close it all and then Support says:

 

Incorrect Definition Updates settings

 

And then it takes me to the tree, which does not help me, unless I'm totally missing something.

 

HELP!  I am feeling incompetent.

2

I've been searching through the archives but so far can't find a solution.

 

I just renewed the subscription that was on my laptop (which is my company laptop).  I have hit fix, I have run scans and I have checked for updates.  I have also clicked on the "help and support" help which went through everything.

 

My problem is that when I look at the details of why I'm at risk, it says, "Your virus and spyware definitions are not up to date."  Last updated 2/19/2010.

 

I've run every scan I can think of that Norton allows.  I've rebooted my computer everytime it asks me to do so.  I don't understand why it won't update them and keeps saying that it was last updated in February.

 

When I click fix, it opens Liveupdate for the millionth time and unfortunately doesn't find any problems or updates or whatever.  I find this all very confusing and I'm sorry if I'm being obtuse, but if there's some support out there, that would be fantastic.  I didn't expect this all to be so complicated but it's taken up much of my morning just to enable the phishing filter (because apparently I had to turn it off in Chrome (which I use) and IE explorer so that Norton could do it instead?) which I finally figured out in these forums.

 

Anyway, Liveupdate says all protection and program files are up to date, but it doesn't get rid of the red x.

 

When I run Help under Help and Support, and then run a Support Session, it says:

 

Autofix tool has detected a problem that affects Liveupdate.

 

So I run the tool to start it.  Then it does the Liveupdate Express, goes through that whole thing (again) and says everything is installed and up to date.  So I close it all and then Support says:

 

Incorrect Definition Updates settings

 

And then it takes me to the tree, which does not help me, unless I'm totally missing something.

 

HELP!  I am feeling incompetent.

3

I clicked on the first one, downloaded it and ran it.

 

Then:

 

Intelligent Updater session complete.

All updates failed to install on the machine.  For more details about the processing, please check the log file 
"Log.IntelligentUpdater.txt"

created in user's temporary directory.

 

And... I've searched for that file and can't find it.

4

Hello thebethd

 

What Norton product do you have and what is the version of the product? Is the time correct on the laptop? Did you synchronize the subscription status after you renewed the subscription?

5

An issue that can give you an erroneous message that your definitions are out of date is if your PC date and time are incorrect. Could you check?

 

Failing that I would think you should uninstall/reinstall your Norton 360 software.

 

Follow the excellent instructions in this post from Yaso_Kuuhl

 

http://community.norton.com/t5/Norton-360/Help-with-update-360/td-p/223115

6

I have Norton 360.  I just renewed it today, so I would assume that it is the most recent version.  The time is correct on my laptop.  Synchronize subscription status?  I mean, it says that I have 365 days left in my subscription.

7

If I uninstall/reinstall, will it get rid of my subscription being renewed today?  I don't want to have wasted my money...

8

No it shouldn't but if there are any subscription issues Customer Support will sort it very quickly.

9

Alright, I'll give that a shot.

10

I uninstalled and reinstalled and it appears to have worked.

 

My guess as to the solution:

 

As I said, it was a company laptop.  I did not have this laptop when norton was first installed.  Therefore, I think the previous owner had not updated the version.  So while I did renew like it told me to, I did not have the most recent version, and that was causing issues.

 

Thanks!

11

Hi thebethd

 

Nice to see that it resolved your issue. Your assessment is probably correct. Run liveupodate continually until it tells you there are no more updates available. Enjoy V4:smileyhappy: