My wife has a new Toshiba laptop with Windows 8, that has since been upgraded to 8.1. It came with Norton's products installed. I have removed the AV and internet security, but am unable to remove the anti-theft program. I have tried to uninstall it in safe mode and it will not let me.
We never registered the product. I go into control panel, programs, and look for the anti theft. I click on it and select uninstall. The program opens, and the box says that it is initializing. After approximately 3-4 minutes it is asking for a user name and password. These were never created.
How do I get this off the laptop?
Sorry I have not experience with Anti-Theft, but I assume this behaviour is by design. If a thief gets your system, you do not want them to be able to disable/uninstall the program.
You may be able to get some help from online Support. At least they may be able to have some way to verify your ownership of the laptop and the program. Then, they may be able to offer you a solution to uninstall the product.
www.norton.com/chat
If you have not activated or registered the product, it should not be running and you could probably just ignore it. It would not affect system performance.
Hi,
While installing NIS, was any particular Norton Account used to make the purchase. If yes, please try using the Norton Account and password to uninstall NAT. Let know if it was successful.
NIS and AV came pre-installed, I did not register any of them.
Hi tjharring,
We are sorry for the inconvenience. With this kind of issue you will need to contact our Support so that we can better help you resolve your issue. Please go to http://support.norton.com and click on the Contact Us link on the right.