Cannot uninstall GoBack 4.02

Sorry for the repost, but I'm still hoping to find a solution to this problem.  I've tried everything I can find in this forum and in the knowledgebase.

 

I am unable to uninstall Norton GoBack 4.  Attempts to uninstall from Add/Remove Programs gives the message:  Error 25040 Unable to shutdown Norton Goback.  I have disabled GoBack.  I do not have AutoBack enabled.  I have tried using gb_prog.exe from a boot disk as mentioned elsewhere.  Nothing seems to work.  I get the same error message.

 

Any ideas?

 

Thanks,

 

Charlie