Cannot uninstall Safety Minder

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1

Hello,

 

I would like to uninstall Norton Safety Minder and Norton online from my XP machine. When I try to uninstall them from the "Add/remove programs" I don't get any pop-up window asking for password. Instead, a window appears for a fraction of a second and disappears and nothing else happens. Please advise how to uninstall them.

 

Regards,

 

Rony

2

Hi rossro,

 

Have you tried to uninstall Norton Safety Minder by going to Start/All Programs/Norton Safety Minder/Uninstall Norton Safety Minder?

 

 

Thanks,

Katie

3

Hi rossro,

 

Please try the following to uninstall Norton Safety Minder to see if it helps.  Please remove the network cable first then try to uninstall/reinstall Norton Safety Minder.  For details, please read the post at  http://community.norton.com/t5/Norton-Online-Family/Cannot-Uninstall-Saftey-Minder/m-p/123630/highlight/true#M1155 .

 

 

If above doesn't work, please try this:  http://community.norton.com/t5/Norton-Online-Family/Norton-Safety-Minder-is-not-getting-installed/m-p/624989#M8965

 

Thanks,

Katie

 

4

rossro,

 

What happens when you try the steps in second link that I indicated in my previous post?  Please make sure you restart the PC after you uninstall Norton Safety Minder.

 

 

Thanks,

Katie

5

rossro,

 

Before Norton Safety Minder gets installed on the PC, the program will uninstall the existing Norton Safety Minder from the PC first.  You can try the steps to

 

* uninstall Norton Safety Minder

Or

* uninstall/reinstall Norton Safety Minder (hopefully by then, you get a working NSM installed), then you should be able to uninstall NSM again from the PC.

 

 

Thanks,

Katie