I accidentally installed Safety Minder on my son's computer. I can't uninstall it and I can't disable it.
Here is the situation:
I can successfully log on to Online Family with my parent email and password on my machine and on my son's machine (both computers are using Windows XP Professional SP3. They are hardwired via a router on my computer.)
When I try to disable the program I get the following error message:
The computer is not recognized. Add the computer to Norton Online Family and try again.
When I try to uninstall the program, I get the following error message:
Please try again. Be sure to type the correct Parent Email and Password.
I guessed that I had fouled up something on the original installation, so I tried to re-install the program. This is the result:
To uninstall, you must type a Parent Email and Password.
Please try again. Be sure to type the correct Parent Email and Password.
I'm guessing that if I could add my son's computer to Norton Online Family, the error message would be cleared and I would be able to uninstall. But I can't see a way to do this.
Can anyone help?
Thanks,
Burt