First of all, I am receiving the framework error message each time I boot up. That closes down Saftey Minder so it won't even run. My PC has been locking up frequently, and won't shut down without powering it off. I would like to uninstall Safety Minder to see if this clears up my problems, but it won't even uninstall - it locks up trying to do that. It says 'preparing to uninstall', and hangs there.
I'm using Win XP Media Center Edition SP3 on a Dell Inspiron E1505 laptop. I have Norton Internet Security running.
I have had a similar problem. I have three laptops one for each child an on one of them I keep getting the Framework error. I couldn't I even run the Norton Removal Tool as it kept saying that I had Winfax Pro installed (even though I didn't). Eventually I ran CCleaner on the registry and re-ran the removal tool. This enabled me to re-install NIS 2009 and Safety minder.
The problem I'm having now is that I can't name the computer in Safety Minder the same as it was before. It keeps saying that "a machine with that name already exists on the account". (Which in a way it does). I cannot find any way to remove a machine from the account.
i instaled the saftey minder but now it wont work. it wont take my password it keeps saying its wrong. i tried uninstalling it but it wont let me. it asked me for my pass and my email but it ssaid they were wrong. WHAT CAN I DO PLEASE HELP!
First of all, I am receiving the framework error message each time I boot up. That closes down Saftey Minder so it won't even run. My PC has been locking up frequently, and won't shut down without powering it off. I would like to uninstall Safety Minder to see if this clears up my problems, but it won't even uninstall - it locks up trying to do that. It says 'preparing to uninstall', and hangs there.
I'm using Win XP Media Center Edition SP3 on a Dell Inspiron E1505 laptop. I have Norton Internet Security running.
I am also wanting to uninstall then re-install. It was working, but now I cannot turn on. The program is not showing up under the control panel, just under my start menu - when I try to uninstall, I get a message that it was unable to un-install.
I had to do a system recovery and lost all my settings. I got the email that Minder was turned off. That was when I realized that the program was not working.
I show that Norton safty is on my computer ONLY through the START window. NOT on the 'add, remove' list on the control panel.
First, I tried to reload the program and it was no showing up on the control panel, that is when I found Minder still under the START menu.
Under the START menu I have two choices - link to the website or to UnInstall.
Below is the Error message I get when choose to UnInstall:
The installation has encountered an error and is unable to continue
An Error report has been created that you can send to Symantec. We will treat this report as confidential and anonymous. It will not be correlated with any personally identifiable information.
To send this report to Symantec now, click send (recommended)
-I did send.
I log in to try to restablish my computer but i get that the 'email is being used by another computer"
I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.
If the add/remove does not work, then you could try deleting all the files from safety minder with your computer booted in safe mode or you could try a tool which would remove the service of Norton Safety Minder and then try deleting the files from your computer.
thats not the problem the problem is that the program on my computer doesnt let me uninstall the saftey minder the program says the email and pass are wrong. but i can go on the website using the pass and email but not on my computer. i want to uninstall it because it doesnt work.
I am running into similar problems with Safety Minder. I had to install a new motherboard and hard drive, but I don’t think that’s the problem. Safety Minder will not allow me to uninstall, but I can get into the site and add/remove my children. I like the product, but I would like it more if I could get it to work correctly.
I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.