Cannot Uninstall Saftey Minder

First of all, I am receiving the framework error message each time I boot up.  That closes down Saftey Minder so it won't even run.  My PC has been locking up frequently, and won't shut down without powering it off.  I would like to uninstall Safety Minder to see if this clears up my problems, but it won't even uninstall - it locks up trying to do that.  It says 'preparing to uninstall', and hangs there. 

I'm using Win XP Media Center Edition SP3 on a Dell Inspiron E1505 laptop.  I have Norton Internet Security running.

How can I get this software off my computer?

Hi

I have had a similar problem. I have three laptops one for each child an on one of them I keep getting the Framework error. I couldn't I even run the Norton Removal Tool as it kept saying that I had Winfax Pro installed (even though I didn't). Eventually I ran CCleaner on the registry and re-ran the removal tool. This enabled me to re-install NIS 2009 and Safety minder.

 

The problem I'm having now is that I can't name the computer in Safety Minder the same as it was before. It keeps saying that "a machine with that name already exists on the account". (Which in a way it does). I cannot find any way to remove a machine from the account.

 

Can you offer any suggestions?

 

Paul

 

Vista Home Premium SP1.

 

Message Edited by Plshep on 06-15-2009 09:56 PM

Hi Plshep,

 

I have sent you a Private Message.  Please access this message by clicking on the icon_notes_mail.gif icon in the upper right hand corner of the page.

 

Thanks,

Katie

 

I am having the same problem.  I am trying to uninstall and then reinstall the software, but it won’t let me uninstall it.  Any help?

Hi dsavino,

 

I have sent you a Private Message.  Please access this message by clicking on the icon_notes_mail.gif icon in the upper right hand corner of the page.

 

Thanks,

Katie

i instaled the saftey minder but now it wont work. it wont take my password it keeps saying its wrong. i tried uninstalling it but it wont let me. it asked me for my pass and my email but it ssaid they were wrong. WHAT CAN I DO PLEASE HELP! 

Hi Natacha,

 

I have sent you a Private Message.  Please access this message by clicking on the icon_notes_mail.gif icon in the upper right hand corner of the page.

 

Thanks,

Katie

First of all, I am receiving the framework error message each time I boot up.  That closes down Saftey Minder so it won't even run.  My PC has been locking up frequently, and won't shut down without powering it off.  I would like to uninstall Safety Minder to see if this clears up my problems, but it won't even uninstall - it locks up trying to do that.  It says 'preparing to uninstall', and hangs there. 

I'm using Win XP Media Center Edition SP3 on a Dell Inspiron E1505 laptop.  I have Norton Internet Security running.

How can I get this software off my computer?

Hi Katie,

My password works fine on the website but fails when trying to uninstall safety minder on my computer (Vista). Thanks.

I am also wanting to uninstall then re-install.  It was working, but now I cannot turn on.  The program is not showing up under the control panel, just under my start menu - when I try to uninstall, I get a message that it was unable to un-install.

 

I want the progam to work.  I love it.  HELP

 

Runnig Windows XP

Why are you trying to uninstall?

 

When you try to uninstall what do you see?

 

Do you see the password screen?

 

What happens when you put the proper credentials in?

 

 

Matt

I had to do a system recovery and lost all my settings.  I got the email that Minder was turned off.  That was when I realized that the program was not working. 

 

I show that Norton safty is on my computer ONLY through the START window.  NOT on the 'add, remove' list on the control panel. 

First, I tried to reload the program and it was no showing up on the control panel, that is when I found Minder still under the START menu. 

Under the START menu I have two choices - link to the website or to UnInstall.

 

 

Below is the Error message I get when choose to UnInstall:

The installation has encountered an error and is unable to continue

An Error report has been created that you can send to Symantec.  We will treat this report as confidential and anonymous.  It will not be correlated with any personally identifiable information. 

To send this report to Symantec now, click send (recommended) 

 -I did send. 

 

 

I log in to try to restablish my computer but i get that the 'email is being used by another computer" 

 

HELP

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

 

Matt

Hi

 

If the add/remove does not work, then you could try deleting all the files from safety minder with your computer booted in safe mode or you could try a tool which would remove the service of Norton Safety Minder and then try deleting the files from your computer.

 

Here is the link to download the tool

 

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

 

thats not the problem the problem is that the program on my computer doesnt let me uninstall the saftey minder the program says the email and pass are wrong. but i can go on the website using the pass and email but not on my computer. i want to uninstall it because it doesnt work.

Hi Natacha,

 

I sent you a Private Message.  You may access this message by clicking the icon_notes_mail.gif icon in the upper right corner of the page.

 

Thanks,

Katie

I am running into similar problems with Safety Minder.  I had to install a new motherboard and hard drive, but I don’t think that’s the problem.  Safety Minder will not allow me to uninstall, but I can get into the site and add/remove my children.  I like the product, but I would like it more if I could get it to work correctly.

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

 

Matt

Hi Katie,

My password works fine on the website but fails when trying to uninstall safety minder on my computer (Vista). Thanks.

 

Ok so instead of everyone continuing to post I can't uninstall because my password doesn't work, I will post instructions on how to do it here.

 

However if you are a child trying to work around the system, this will not work as your parent is notified when Norton Safety Minder is uninstalled.

 

I say that because I believe there are "newbies" here trying to remove the software :smileywink:

 

step 1, remove your network cable

step 2, uninstall - this will cause your system to not check the password as it will be unable to without the network

 

 

That's it.

 

Matt