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Issue abstract: Cannot update my account information.
Detailed description: Norton takes a while, but comes back with “Your computer appears to be sending too many requests at one time. Please try again later.” This has been happening for 2 days now and I cannot update my address in the account information.
Product & version number: Norton 360 with Lifelock Select
OS details: Windows 11
What is the error message you are seeing? Your computer appears to be sending too many requests at one time. Please try again later.
If you have any supporting screenshots, please add them:
Try clearing the browser cache/data for the Norton website. Also be sure there is no VPN active or ad blocker extension active for the Norton websites.
Since I am not the most versed computer user when it comes to that kind of thing, could you offer some step-by-step on this? and thank you for the answer. I’ll work on it from here and see how far I get. val
O.K. I’ve tried clearing cache every time I log into Norton and I get the same response…Your computer is sending too many …gonna reboot the damned thing and see what happens after that. I’m in a vicious circle with Norton and I’m dizzy. Stop the world. I want OFF!
I appreciate ALL the input. Evidently Firefox strikes again. I used Google Chrome, got logged in to my Norton account and made all updates with no issues. I did this AFTER rebooting, which I figure clears all cache. Firefox causes me more problems I think, but am so used to it, it’s hard to adapt to a different browser.
Thank again to all who tried to help me. I’ll go through the responses thoroughly. Oh, and I do NOT ever use the VPN. It prevents even more than Firefox!