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Issue abstract:
Detailed description: I can log into my account but I cannot update my profile and contact support. Any one know what’s going on?
Product & version number:?
OS details:Windows 10
What is the error message you are seeing? when trying to update profile, get message saying too many request being sent. chat support not available and phone number no longer works. If I can’t get a hold of them soon I will discontinue Norton and find another product.
If you have any supporting screenshots, please add them:
After more than a week I still cannot connect with support by chat or phone. Listed phone number no longer exist. I cannot update my profile info. When I try to add a phone number I get an error saying too many request sent. This is bull crap and ready to discontinue use of Norton 360 and find another product which has better support.
Looking at the Norton status site, Ad Hoc maintenance has been ongoing since October 17th. Someone Norton should be explaining what is going on after 5 days. Myself or another Guru will escalate this to Norton and try to get some feedback.