Cannot update profile or connect with support

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: I can log into my account but I cannot update my profile and contact support. Any one know what’s going on?

Product & version number:?

OS details:Windows 10

What is the error message you are seeing? when trying to update profile, get message saying too many request being sent. chat support not available and phone number no longer works. If I can’t get a hold of them soon I will discontinue Norton and find another product.

If you have any supporting screenshots, please add them:

Hmm…I was just speaking with Norton support Chat agent.
fwiw ~ Please review: https://status.norton.com/
image

Hmm…I was just speaking with Norton support Chat agent.
Care to share your geo-location/country?

It’s been several days now and I still cannot call or chat with Norton.

Please review: https://status.norton.com/

After more than a week I still cannot connect with support by chat or phone. Listed phone number no longer exist. I cannot update my profile info. When I try to add a phone number I get an error saying too many request sent. This is bull crap and ready to discontinue use of Norton 360 and find another product which has better support.

Looking at the Norton status site, Ad Hoc maintenance has been ongoing since October 17th. Someone Norton should be explaining what is going on after 5 days. Myself or another Guru will escalate this to Norton and try to get some feedback.

SA

@StevenHDumont_Sr What country are you located in? Please advise so we may assist better.

SA