Once the scan went to 100%, the next line said: Windows Resource Protection did not find any integrity violations.
Where does that leave us? What's the next step?
Hi scotjudy333,
I see peterweb has been assisting you. I asked for his assistance as he is much more knowledgeable in the BSOD and checking of drives than I am.
Hopefully you saw his last post requesting you run the "chkdsk c: /r" by fiollowing his instructions.
peterweb will check back in the morning for results and I will continue to monitor this thread also - between us we should be able to help you get it sorted out.
Thank you both for the help you have been giving me.
When you say "chkdsk" do you mean the "sfc/scannow"? I don't see anything about "chkdsk", and I must confess that I don't know how to initiate this.
Oh, he asked if I had any other security programs installed on my computer. No, unless you count something called Immunet, Advanced System Care, or IObit Malware Fighter.
Anything else you need to know?
scotjudy333 wrote:
Oh, he asked if I had any other security programs installed on my computer. No, unless you count something called Immunet, Advanced System Care, or IObit Malware Fighter.
Immunet is an AV, realrine by my memory
IOBIT Advanced System Care / Malware Fighter.runs in realtime and I rememer somwhere a thread where the malware fighter was causing problems.
With more than likely have to Uninstall all including Norton completely, and then fresh install nice and clean Norton (latest installer).
Quads
Regarding uninstalling and reinstalling Norton, someone suggested that in an earlier posting, giving me a link to download Norton Remove and Reinstall (I think it's called). I tried doing that, and I got a window that said:
Could not gather details about the installed layout or license. Click here for information on how to uninstall and reinstall your Norton product manually.
The "here" link only sent me back to the same instructions I went to initially. So, this didn't accomplish anything, unfortunately. So, I'm at a loss as to what to do.
scotjudy333 wrote:Thank you both for the help you have been giving me.
When you say "chkdsk" do you mean the "sfc/scannow"? I don't see anything about "chkdsk", and I must confess that I don't know how to initiate this.
Oh, he asked if I had any other security programs installed on my computer. No, unless you count something called Immunet, Advanced System Care, or IObit Malware Fighter.
Anything else you need to know?
I would remove both of those programs. As Quads ( our resident malware expert) notes, these programs have real time components that conflict with Norton. Look for the programs in Windows Control Panel and remove them.
The chkdsk scan is different from the sfc/scannow. I'll give you the instructions again. You start the same way you did for sfc by running the command prompt window.
To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r" without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
Let us know what errors chkdsk finds, but I think the main problem is the two other programs you have installed.
scotjudy333 wrote:Thank you both for the help you have been giving me.
When you say "chkdsk" do you mean the "sfc/scannow"? I don't see anything about "chkdsk", and I must confess that I don't know how to initiate this.
Oh, he asked if I had any other security programs installed on my computer. No, unless you count something called Immunet, Advanced System Care, or IObit Malware Fighter.
Anything else you need to know?
Hi scotjudy333,
Please see peterweb's post in regards to giving you "homework" running chkdsk in the following post:
I agree with Quads, Immunet has been a thorn in the past (especially since Comcast security team recommended it as a second opinion with Norton Security Suite installed.
The plan of attack was for removal of all other real-time programs once we got the info and then a clean install of Norton.
yank wroteI agree with Quads, Immunet has been a thorn in the past (especially since Comcast security team recommended it as a second opinion with Norton Security Suite installed.
The plan of attack was for removal of all other real-time programs once we got the info and then a clean install of Norton.
I have now unistalled Immunet and IObit Malware Fighter. Is it okay to keep Advanced System Care Pro -- as in, is it safe to keep it -- or do I have to uninstall that one, too?
I would suggest uninstalling Advanced System Care Pro also.
Have you done the chkdsk yet?
. . . . the only thing that was happening was things freezing up, sometimes for just a couple of minutes and sometimes I had to reboot. The first BSOD since the uncheck happened just a few minutes ago. It said KERNEL_DATA_INPAGE_ERROR. What is the significance of this BSOD? And, is there any other information I should write down from the BSOD's?
yank wrote:I would suggest uninstalling Advanced System Care Pro also.
Have you done the chkdsk yet?
Do I have to?? What danger does Advanced System Care Pro cause?
Chkdsk -- not yet, but I will do it shortly after I post this. Is there any info I need to write down from this chkdsk?
scotjudy333 wrote:
Do I have to?? What danger does Advanced System Care Pro cause?
Chkdsk -- not yet, but I will do it shortly after I post this. Is there any info I need to write down from this chkdsk?
You do not have to do anything you do not want to do - however, if you won't follow instructions, then we may not be able to assist you.
From this link: http://www.iobit.com/advancedsystemcarepro.html
You can see the main reason for removal under Key Benefits is the Real-Time function - which Quads explaned earlier.
If you remove it and after we get everything working decide to reinstall it, then you can do that - unless it messes up your system again. At this pont in time we have to avoid all possible conflicts.
From chkdsk peterweb asked for the reported findings - so heneeds to know the results of the scan.
Chkdsk -- it said The volume is clean.
Advanced System Care Pro -- okay, I will uninstall it.
Oh, there's something I just remembered -- don't know if this is connected to the problem, but 3 or 4 times at the beginning it would say Run Startup Repair. I would do this, but it would go on and on and on without seeming to accomplish anything. Any theory as to the significance of having to run Startup Repair?
scotjudy333 wrote:Chkdsk -- it said The volume is clean.
Advanced System Care Pro -- okay, I will uninstall it.
Oh, there's something I just remembered -- don't know if this is connected to the problem, but 3 or 4 times at the beginning it would say Run Startup Repair. I would do this, but it would go on and on and on without seeming to accomplish anything. Any theory as to the significance of having to run Startup Repair?
I have never dealt with the Startup Repair - however here is some info on it from a Google search, perhpas someone else has experience with it.
Have had another BSOD. This one didn't have anything in all caps. It just said:
A process or thread crucial to system operation has unexpectedly exited or been terminated.
Hope this will help toward finding a solution to my computer problem.
Is the BSOD after all 3 (or 4 depending on how you look at it) programs are completely uninstalled, using Removal tools also??
Quads
The most recent 2(at least) BSOD's took place after I uninstalled Immunet and IObit Malware Fighter. I have not uninstalled Advanced System Care Pro yet because I have contacted IObit, telling them about my situation and asking if I can reinstall this software after (hopefully) this problem is resolved. I paid for this one, so they should have record of the transaction. But, if the danger is acute, I will uninstall ASC Pro before I hear back from IObit (which I haven't yet).
As to how I uninstalled Immunet and IObit Malware Fighter, I did it on Control Panel. Is this not the right way to do this? If not, what should I do?
scotjudy333 wrote:Chkdsk -- it said The volume is clean.
Advanced System Care Pro -- okay, I will uninstall it.
Oh, there's something I just remembered -- don't know if this is connected to the problem, but 3 or 4 times at the beginning it would say Run Startup Repair. I would do this, but it would go on and on and on without seeming to accomplish anything. Any theory as to the significance of having to run Startup Repair?
Sorry I did not get back sooner.
Both sfc and chkdsk showing no problems is good news, except we have to look deeper for a solution.
You need to search on the web pages for the programs you have removed for complete removal instructions and a removal utility. Just removing with control panel is often not enough, as parts can be left behind in case you want to reinstall. These leftovers can still conflict with Norton.
Norton Completely remove (removal tool also)
IOBit, both, completely remove
Imminet, Completely remove
Quads
peterweb wrote:
You need to search on the web pages for the programs you have removed for complete removal instructions and a removal utility. Just removing with control panel is often not enough, as parts can be left behind in case you want to reinstall. These leftovers can still conflict with Norton.