Updated both my Nexus 7 and 10 to 4.4.2 yesterday. When I try to login it states that my vault was reset from another device and to create a new vault or if I have a vault on pc to migrate it to the cloud vault. I have been using for months now with no problem. A 4.4.2 update problem? Vault works fine on my Windows 8.1 pc.
Greetings,
I apologize for your issue. Can you please private message me with your Norton account email address used to create the original vault?
Please do not attempt to create a new vault. Ignore that for now. We want to be sure you don't over ride your PC vault.
Thank you,
Rhonda
IDSafe Mobile Team
Strangely enough, this morning I tried once again and both tablets allowed me to sign on using password. It was as if I had just installed new, and had to set up PIN, etc., however vault was intact. I must have tried 10 times yesterday at different times. Oh well, good to have it working again.