Can't activate after renewal and upgrade

Problem: Renewed Norton 360 and upgraded to Premier at the same time. Still 16 days left on Standard Norton 360.

I can't activate it Premier on the machine 360 standard is installed on. Get error

"This document is currently unavailable.

DOCID: v63671109_EndUserProfile_en_us
Operating System:
Last modified: "

Am using Chrome as my default browser and activation opens that

Do I need to wait until current subscription expires or is there an issue with activation?