Can't Activate Security - Fix Now option not working

I've had Norton 360 for a few days and as of yet I have not been able to get the Anti-virus, SONAR or Antispyware protections working.
I have tried to go in manually to turn them on, but they just keep resetting to the OFF position. I have also tried the FIX NOW option and it just tells me "Not Fixed".
I have the latest version and I have run the Live update every time I have tried to get the Antivirus and such active until it has no other updates to download.
I just have no idea why it's not activating.

*Edit:
Currently I believe I have my computer set to the correct Time-zone (I live in southern ontario, set for UTC -05:00)


AaronLimebeer wrote:

I've had Norton 360 for a few days and as of yet I have not been able to get the Anti-virus, SONAR or Antispyware protections working.
I have tried to go in manually to turn them on, but they just keep resetting to the OFF position. I have also tried the FIX NOW option and it just tells me "Not Fixed".
I have the latest version and I have run the Live update every time I have tried to get the Antivirus and such active until it has no other updates to download.
I just have no idea why it's not activating.

*Edit:
Currently I believe I have my computer set to the correct Time-zone (I live in southern ontario, set for UTC -05:00)


Welcome,
It is very possible that a bit or two got lost along the way fom the Norton server to your computer. If not lost then maybe just misplaced. May I suggest that you download and run the Norton Remove and Reinstall Tool

be sure to select the correct version of the tool :smileywink:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

That should clean out anything that isn't right and copy a clean version of the software onto your computer.

Keep us posted

 

I thank you for your help. it fixed up the problem perfectly :)