Can't add a new credit card number it says not valid

[Carol_Burnell]

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enter a valid number

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[bjm]

Hello @Carol_Burnell

• Update your credit card information [here]

• Learn more about your automatically renewing subscription [here]

• Stop your Norton subscription from automatically renewing [here]

• FAQ: Norton subscription and renewal [here]

Can you try clearing browser cache n cookies?
Can you try another browser?
Can you cancel automatic renewal and remove payment profile?
Can you start over…enroll in automatic renewal.
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[bjm]

Hello @Carol_Burnell
Please post progress