Can't add device to Norton Management

Archive
1

I removed my old laptop from my Norton Management account.  When I click the button to add a new device (my new replacement laptop), I get a screen asking if I am on the device I want to add.  I click yes.  When I do, Norton downloads a file "mAgentDownloader.exe," which appears to install correctly each time.  However, that is the end of it.  There is nothing else to allow going ahead with adding my new laptop.  I have been trough this routine 5 or 6 times now.

 

Clay

2

I removed my old laptop from my Norton Management account.  When I click the button to add a new device (my new replacement laptop), I get a screen asking if I am on the device I want to add.  I click yes.  When I do, Norton downloads a file "mAgentDownloader.exe," which appears to install correctly each time.  However, that is the end of it.  There is nothing else to allow going ahead with adding my new laptop.  I have been trough this routine 5 or 6 times now.

 

Clay