I have downloaded Norton Security onto my sons new HP laptop but after I try to add the new computer to Norton Family it doesn't recognize it. I have clicked on the download Norton Family and that will recognize the new device. Once it goes through the process and I click on "finish" the computer freezes at the spinning wheel and "waiting for you to install family Norton". When I look at the account the new device is not there. I have two other devices being monitored on the account and have never had this problem.