Can't change administrator password

I have forgotten my administrator password.  I have reset the main password several times, but when I go to change any of my admn settings such as my firewall, it tells me I have the wrong password.  Is there more than one password?  If not, how do I fix this??  Thanks!

Hi bluemoo,

 

To reset your settings password, you need to follow the instuctions in the link below:

 

Resetting your Norton 360 Settings password