When at the library, I either can't connect to their wifi or the connection cuts out every few minutes. No one else has the same problem. When I do a diagnostic test, I usually get the following results: (1) Wireless network connection doesn't have a valid IP configuration, (2) Problem with wireless adapter or access point and (3) Default Gateway is not available.
I first checked my Toshiba C655 satellite laptop by reinstalling the wifi driver. Since I don't have a problem at home or most other locations, it's not the driver.
I recently uninstalled my Norton 360 and then downloaded a competitor's anti virus/malware software. The problem was instantly resolved. I was able to connect and stay connected. I wanted to try the Norton 360 one more time, so I again downloaded it. The problem started immediately. As a side note, I haven't configured the backup function on Norton, so that shouldn't be the problem.
Do you have any suggestions? I like the Norton product, but when I use my laptop at certain hotspots, it's unreliable. I'm due for a renewal soon, so I want to see if this can be resolved before then.
When at the library, I either can't connect to their wifi or the connection cuts out every few minutes. No one else has the same problem. When I do a diagnostic test, I usually get the following results: (1) Wireless network connection doesn't have a valid IP configuration, (2) Problem with wireless adapter or access point and (3) Default Gateway is not available.
I first checked my Toshiba C655 satellite laptop by reinstalling the wifi driver. Since I don't have a problem at home or most other locations, it's not the driver.
I recently uninstalled my Norton 360 and then downloaded a competitor's anti virus/malware software. The problem was instantly resolved. I was able to connect and stay connected. I wanted to try the Norton 360 one more time, so I again downloaded it. The problem started immediately. As a side note, I haven't configured the backup function on Norton, so that shouldn't be the problem.
Do you have any suggestions? I like the Norton product, but when I use my laptop at certain hotspots, it's unreliable. I'm due for a renewal soon, so I want to see if this can be resolved before then.
Welcome, What is your OS and which version of 360 are you running?
How did you uninstall the other security product before reinstalling 360?
I'm using Windows 7 Home Premium. As for Norton 360 (for 3 computers), I don't know. I went into my account and it doesn't say. I purchased it in December, 2011 and installed it in February 2012. It runs out in a few days and I don't want to reinstall until my situation is solved.
As I noted above, a few weeks ago I simply uninstalled it and used a free product. I was then able to connect to wifi again. Yesterday, I reinstalled it and the problems started again. One of Norton's case managers took remote control of my computer and at first removed the firewall, then he used a removal tool to get rid of everything. At first there was no difference. However, today when I rebooted and used no anti-virus or firewall on my laptop and I was able to connect to wifi with no problems.