OK, so while I was attending to a virus attack on another computer (the cause of several posts) my daughter's netbook stopped connecting to the Internet. (I'm not making this up.)
Running:
Acer Aspire One netbook
XP Home Edition ver. 2002, srv. Pack 3
1.60 ghz, 1 gb RAM
Norton IS 2010 for Netbooks
Right after update Tuesday (last Wed. sometime) I woke up the laptop to see the "Windows is shutting down" screen. After it didn't shut down for a while, I pressed the off button (thinking it needed a forced shut down).
After that, and since, the computer boots up, but neither Internet Explorer nor Firefox will run. (I get the "Internet Explorer cannot display the webpage" screen.) The wireless connection itself is running and fine--says we're connected to our home wireless with Very Good to Excellent strength.
And most odd--Norton IS 2010 is not running in the task bar and cannot even be opened from the desktop shortcut nor the start menu. When I try to open Norton I get the Windows XP error message "sound"--but no message. I cannot open Norton at all.
I'm wondering if a patch from Norton messed this up, or if one of the Windows updates did. I tried to run Norton LiveUpdate but it also will not run (and no error message either). Would uninstalling Norton and reinstalling it fix this?
The problem must be between Norton and the browsers. My daughter has a special gaming browser that only allows her to run games at the roblox.com website--and that one WORKS--we can connect to the Internet and play online games. So I know the connection itself is valid--there's just something going on with Norton and IE and FF that isn't allowing us to connect.
Please help--we now have two disabled computers and I need to get one of them running.
pcmom4