I just renewed my Nortons Internet Securtiy and my Nortons Utilities. The Internet securtiy downloaded just fine. However, I can't download the Norton Utilities. It also doesn't show up in my account under Nortin Utilities as renewed. If I open my Internet Securtiy, it shows a renewal for The Utilities and provides a key number different than the old Utilities key number. How can I get this corrected? Any and all help is appreciated. Thanks.
Norton Utilities itself is dealt with in Other Norton Products so I'll ask a moderator to move your message over there for better exposure. You won't lose sight of it because a link will be left here.
It will probably help if you, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit and what version of Norton Utilities you got the KEY for -- presumabaly 15 but it might be 14.
Would you also confirm what country you are located in since there are some differences in what version of Norton Utilities is available in different countries.
Thanks Hugh! I have a 64 bit, and its Windows 7. I can't tell you what version of Utilities because it doesn't show on my account. I just have an order number and the product key. Just to be clear; on my receipt for the renewal of both Internet Security and Utilities, I have 2 product keys. One for Security and one for Utilities. Again, thanks for your interest.
Sorry Hugh. I'm in the United States.
OK -- Hang on for the move -- it's always a bit slower at the weekend!
You should be able to download NU 15 from HERE and put your key in after you install it. If that doesn't work, you'll have to get in touch with customer service. I'm 99.9% sure this is the same download though.
The reason NU doesn't show on your account as a renewal is because it is not subscription based. You activate it once and you are good forever.
Many thanks redk9258. Your solution worked. But I am still curious why it didn't show up anywhere in my Norton Account product list. The only place it can be found is under the Interent Security renewal. Anyway, many thanks to you and Hugh. Utilities is up and running.
Matt