I have thoroughly checked under my program list and I don't have the norton safety minder anywhere, I no longer have the paw icon at the bottom. When I first installed it, the program was working great. My computer crashed and had to do a computer recovery. My computer is back and running perfectly. However, it swiped off my Norton family program along with the safety minder. I have NOrton Virus protection 2009 software on my computer too.
I have tried to download the safety minder 8 TIMES!!!!! And keep running to the same problem. I will click RUN as it starts to download, then at the very end I get the following message" You have requested to UNINSTALL a Norton Product, when removed you will have to restart the computer."
First, I am trying to INSTALL THE SOFTWARE, not UNINSTALL it. But that's the message I get.
So, out of curiousity, I click on the Next button to see what happens. And I get this: a yellow bar showing it's working saying collecting all error logs.
Once that's done, then I get a box with this message: Compressing error logs. After that, I get this message:
Error, the installation has encountered an error and is unable to continue. An error report has been created to send to Symantec. To send this report, click send now.
So, I then click the Send button. and it says "uploading error report to Symantec."
Which then I get, "and error has occurred.For more information, click on the link below.. which is a Close link. And then the window closes.
So, I have no idea what the heck is going on.
I have checked under my start/control/programs. And I do not have the Norton Safety minder. The only Norton product that shows up on my program list is my Norton virus 2008 program, and that's working fine.
It's as if when I try to download the safety minder, is reading that I have it, but I don't have it installed.
Getting ready to throw the towel in on this program.