Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

Norton Security | Norton Internet Security
1

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2

I’ve uninstalled the LiveUpdate. Now I can’t download it so I can reinstall it here is the URL that I’m trying to use to download it. ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.4/lusetup.exe And before when I tried running the LiveUpdate. It would go about 30 seconds then tell me that it couldn’t connect. Here is the error code LU1814.  

3

Try this: How to download and install LiveUpdate

It seems to be an issue with your internet connection.

4

Thanks guys! The LiveUpdates are working now. The only thing now is the Add-On pack.

5

Every time I try to download (see title) from the norton website I get a communactions error. What do I need to do about fixing this?

6
24 wrote:
Thanks guys! The LiveUpdates are working now. The only thing now is the Add-On pack.
Good to hear.
Please try this. 
http://www.symantec.com/norton/products/overview.jsp?pcid=is&pvid=naop2
7
Stu wrote:
Good to hear.
Please try this. 
http://www.symantec.com/norton/products/overview.jsp?pcid=is&pvid=naop2
It still wont work for some reason in the web page it tells me that the internet connection cannot be found.
Then in the exe one it tells me that there is a communications error... I'm guessing it's the firewall.

 

 

Edit: Sorry I haven't been on. Life has been busy for me.

Message Edited by 24 on 04-22-2008 08:21 PM
8

What is not working?

The website or downloading the program?

1 Like
9

To tell the truth… I don’t know.

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24 wrote:
To tell the truth... I don't know.
Hi 24,
 

It might be a good idea to contact our support team directly about this problem, to help identify why you can't connect to get updates.

 

Through your Norton Internet Security product, you can access our live support options by clicking help & support in the upper right corner of the main NIS page. Or you can visit the following site:

 

http://www.symantec.com/norton/support/productdetail/contact_ts.jsp?pvid=nis_2008 

11
24 wrote:

Every time I try to download (see title) from the norton website I get a communactions error. What do I need to do about fixing this?

What is the exact url you are using?