Hi,
I'm trying to enable Intel Anti-Theft feature but without success.
I've already obtained assistance via "Norton live chat" , an agent provided me remote assistance but after a week of tests without success he disappeared.
The problem is that when I try to enable Intel Anti Theft , the activation page asks me for a password (to use when I need to unlock mi Laptop I guess) and then , after I've clocked the "Activate" button, it says " Intel Anti Theft Activation in progress".
After that the page remains idle until the session expires and my account is disconnected.
Hi,
The OS version is Windows 8.1 (the problem was present also with windows 8)
Norton AT status is: Running
Norton AT version is : 1.10.0.9
Device id : 163456945
Hi,
I'm trying to enable Intel Anti-Theft feature but without success.
I've already obtained assistance via "Norton live chat" , an agent provided me remote assistance but after a week of tests without success he disappeared.
The problem is that when I try to enable Intel Anti Theft , the activation page asks me for a password (to use when I need to unlock mi Laptop I guess) and then , after I've clocked the "Activate" button, it says " Intel Anti Theft Activation in progress".
After that the page remains idle until the session expires and my account is disconnected.
PM message sent to user on this regard
Hi,
As you asked, these are the files that I was unable to attach in PM.
[Edit: Logs removed from Post and sent to Team]
We have put forth the case to Intel team. We will keep you posted once we receive updates/resolution for the same.
Hi,
My problem now is that, in the Norton Anti Theft site, there isn't anymore the option to enable the
Intel Anti Theft feature.
Thinking it could be a problem of the Intel MEI (Management Engine Interface) I have done a reset of my laptop.
Now, using the testing tools, it seems that Intel MEI works without problem,
but as before, no "enable Intel Anti Theft" icon is present on the Norton Anti Theft page.