Can't finish installation on child's computer

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1

I'm a middle school technology coordinator trying out OnlineFamily.Norton to see if it's something we want to recommend to the families who take part in our 1-1 laptop program in the 7th and 8th grades. I have set up my iMac at home as the "parent" account and am attempting to set-up my school laptop to be a "child" account.

 

The installation seems to work fine until the step where I am asked to name the machine and enter a parent email and password. 

SafetyMInder.png

At this stage, I can still move the cursor, but can do no other input. It will not allow me to type into any of the fields, change fields, or quit out of the installer application. I can get to the Finder and use other applications, but the installer won't let me input anything into those fields or even click the "Back" button.

 

The first time I tried, I forced quit and restarted. The installation had been successful, but there was no (obvious) way to input information for those three fields after the fact. 

 

I then uninstalled the whole package, restarted, and tried the installation process again, with the same result.

 

I'm on a MacBook running 10.5.6. My account is a managed by our system administrator, but I have full administrative privileges on the laptop.

 

Any help to fix this would be appreciated.

 

Thanks,

Colin

2

Hello,

 

Here is a screenshot of the Sharing Preference pane, as requested:

 

Preferences-Sharing.png

And just in case it would help, here is the Accounts pane:

Preferences-accounts.png

Message Edited by UKColin on 04-30-2009 04:47 PM
3

Looking at your computer name, there is a (3) as part of the name [fac08_16168 (3)], but the (3) doesn't show up as part of the fully qualified computer name (it shows this to be fac08_16168.local).  When I named a computer the same thing, the (3) shows up in the name (like fac08_16168-3.local).  However, if I name a computer exactly the same name as another computer on the network, it adds a numerical qualifier like (2), but doesn't add it to the qualified name, so I think this is what has happened to you (I have seen times when the system gets confused and thinks a name is already used, when it isn't).

 

Please do two things for me:

 

1) run terminal (/Applications/Utilities/Terminal.app), and enter the following command: /usr/sbin/sysctl kern.hostname

Please post the result here.

 

2) rename your computer (in the Sharing PrefPane) back to fac08_161168 (removing the (3)) and then restart and try to install again.

 

Let me know the results.

 

Thanks.

4

After I posted my previous entry, I had taken my laptop to our Macintosh Services Manager, and we had noticed the (3) as well and taken it out. So, I don't know that the Terminal results will tell you much, as we had already fixed the name:terminal.png

 

 

 

 

 

 
 
 
 
 
 
 
 
I then ran the uninstaller to get rid of the previous attempt, restarted the laptop, and then tried to install again, but still got stuck at the same place and had to force quit.
 
I don't know if it matters, but we're using a Windows server to distribute DNS addresses, so the local name on our school laptops is never the same as the DNS name. 
  
5

I'm a middle school technology coordinator trying out OnlineFamily.Norton to see if it's something we want to recommend to the families who take part in our 1-1 laptop program in the 7th and 8th grades. I have set up my iMac at home as the "parent" account and am attempting to set-up my school laptop to be a "child" account.

 

The installation seems to work fine until the step where I am asked to name the machine and enter a parent email and password. 

SafetyMInder.png

At this stage, I can still move the cursor, but can do no other input. It will not allow me to type into any of the fields, change fields, or quit out of the installer application. I can get to the Finder and use other applications, but the installer won't let me input anything into those fields or even click the "Back" button.

 

The first time I tried, I forced quit and restarted. The installation had been successful, but there was no (obvious) way to input information for those three fields after the fact. 

 

I then uninstalled the whole package, restarted, and tried the installation process again, with the same result.

 

I'm on a MacBook running 10.5.6. My account is a managed by our system administrator, but I have full administrative privileges on the laptop.

 

Any help to fix this would be appreciated.

 

Thanks,

Colin

6

Sorry it looks like the screenshot in your last message didn't come through (that is the terminal output I'm hoping), can you reup it?  I'd still like to see what that is, since that is the name I am using to populate the computer name field with.

 

Thanks again.

7

Not sure why that last image isn't displaying for you - looks okay on this end. I'm trying it as a ,jpg this time instead of as a .png:

terminal.jpg

 

8

I think something is causing it to hang (not crash).  Can you please run /Applications/Utilities/Console.app and check if there is a crash log or hang log for the installer?  This seems like a bug, but we have never seen it before here.  Your Terminal output looks fine, so I’m wondering if it has something to do with how your accounts are created and hosted (for example, your account shows “Managed”).

9

Sorry for the delay in getting back to you - been a bit hectic here.

 

I'm a bit out of my depth in terms of trying to determine what in the Console you need. In the /Library/Logs section is a CrashReporter with information called predeletetool. The first part of the information is as follows:

 

Process:         predeletetool [2102]
Path:            /Library/Receipts/NSMCore.pkg/Contents/Resources/predeletetool
Identifier:      predeletetool
Version:         ??? (???)
Code Type:       X86 (Native)
Parent Process:  bash [2100]

Date/Time:       2009-04-30 13:01:31.722 +0100
OS Version:      Mac OS X 10.5.6 (9G55)
Report Version:  6

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000018
Crashed Thread:  0

Application Specific Information:
objc[2102]: garbage collection is ON

Thread 0 Crashed:
0   predeletetool                     0x00003897 start + 4791
1   predeletetool                     0x000028f7 start + 791
2   predeletetool                     0x00002616 start + 54

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x010114f0  ebx: 0x00000807  ecx: 0x00000000  edx: 0x00000000
  edi: 0x01011920  esi: 0x00000000  ebp: 0xbffff5c8  esp: 0xbffff3e0
   ss: 0x0000001f  efl: 0x00010282  eip: 0x00003897   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x00000018

Binary Images:
    0x1000 -    0xa3ffb +predeletetool ??? (???) /Library/Receipts/NSMCore.pkg/Contents/Resources/predeletetool
  0x11d000 -   0x139ffb +com.symantec.sharedsettings.framework 1.2 (57) /Library/PrivateFrameworks/SymSharedSettings.framework/Versions/A/SymSharedSettings
  0x14b000 -   0x16afef +com.symantec.symbase 2.2 (48) /Library/PrivateFrameworks/SymBase.framework/Versions/B/SymBase

 

There is much more information that follows, but I don't know how much (if any) you'd need. 

 

Let me know if this is the kind of information you need or whether I need to look in a different place.

 

Thanks,

Colin