Can't get my website verified by Norton Safe web

I have a Godaddy webuilder site. Per Norton's instructions, I entered the site settings on my home page and pasted the tags in the head. Clicked published, but site didn't verify. Second method, add an HTML file to my root folder. I assumed that was the DNS file, because I did something similar with my YouTube annotations. I added the text into the text file of my DNS files. The site hasn't verified. Norton customer service said two weeks until site is evaluated, but that's after I'm verified. Can't get verified, can't get evaluated. What next?