Hello - We had a heuristic virus (fake Anti virusproduct) from Cantispy.com. . While the virus was on the computer it would not allow the browser to go online even though the internet was connected. We believe the virus mucked up some settings on Explorer, so that the computer would only access cantispy.com. After the virus was removed, the same problem continues.
We used Norton AV to remove the virus, but the computer still will not go online. This happened once before with DRspy fake AV and I think Norton advised us what settings to change to correct this issue and get the computer back online.
This time Norton didn't advise us how to change the settings back to allow the computer to go online. Does anyone know what settings need to be changed to allow the computer to go online? We are possitive that the computer is connected to the internet Thanks~
Hello - We had a heuristic virus (fake Anti virusproduct) from Cantispy.com. . While the virus was on the computer it would not allow the browser to go online even though the internet was connected. We believe the virus mucked up some settings on Explorer, so that the computer would only access cantispy.com. After the virus was removed, the same problem continues.
We used Norton AV to remove the virus, but the computer still will not go online. This happened once before with DRspy fake AV and I think Norton advised us what settings to change to correct this issue and get the computer back online.
This time Norton didn't advise us how to change the settings back to allow the computer to go online. Does anyone know what settings need to be changed to allow the computer to go online? We are possitive that the computer is connected to the internet Thanks~
You have to give a bit more information.
When you try to connect using IE, what happens? Does IE open to your normal homepage?