Can't get things working! Please help

Archive
21

Yes, “cmd.exe” is the same (it is CMD shell executable). Run “cmd.exe” as administrator. The rest should be the same

22

Hi,

For net localgroup administrators the message read: 

 

Administrator has complete and unrestricted access to the computer/domain.

Members

Administrator

Mike

 

For net localgroup users the message read:

Alias name users

comment: Users are prevented from making accidental or intentional system-wide changes and can run most applications.

Members

NT Authority/authenticated users

NT Autority/interactive

 

when I went back to Start to run regedit, it got all of the way to "winlogon" and the two options are:

autologon checked and gp extensions.  I didn't see a "special accounts." so I couldn't get to a User List.

 

thanks, anita

23

Could you clarify one more thing for me?

 

You said you're seeing "Norton Safety Minder was unable to retrieve your list of child accounts." during initial installation. Could you tell me what is the message's ending? Does it say:

- Check that you are connected to the internet and try again

OR

- Rebooting your system may fix the problem

?

24

It said check that you are connected to the Internet and retry again.

 

Of course I did both of those....I was connected and when I retried it just told me the same thing.

25

You'll be contacted soon to download and run our verification tool. Please follow the instructions and submit whatever files generated for us to research the issue more.

 

In the meantime, could you try the following:

1) Uninstall Online Family from your computer per instructions I sent earlier.

 

2) After uninstallation and reboot go to "Control Panel" -> "Programs and Features" and check that both Norton Online and Norton Safety Minder are uninstalled. If either of them is there, please uninstall it. Reboot your computer.

 

3) After product is uninstalled and system is rebooted please paste

 

C:\documents and settings\all users\application data\Norton\

 

into your windows explorer

 

Check if there is a folder there named {78CA3BF0-9C3B-40e1-B46D-38C877EF059A}

 

If it is, please, delete it and reboot the computer

 

4) Please go to registry editor (regedit.exe) and open

- HKEY_LOCAL_MACHINE

- SOFTWARE

- Norton

 

Please let me know if you see {78CA3BF0-9C3B-40e1-B46D-38C877EF059A} key there.

If it is there, please don't do anything for the time being.

 

5) Install Online Family and let me know if you still see the issue.

26

Hello ginyer,

 

My name is Jason and I recently sent you a PM(Private Message) through the forum.  You may check that message by selecting the picture of the envelope near the upper right corner when logged into the forum.

 

Thank you.

 

Jason

Message Edited by JasonC on 04-30-2009 09:23 AM
27

I am having the same problem but I am using Windows XP. I know the resolution is similar but partially different. Please assist.

 

 

Thanks

28

Hi denkow64,

 

I just sent you a Private Message.  You should be able to see the PM icon, a envelope image on the upper-right hand corner of the screen when you logged into the forum.  

 

Thanks,

Katie