Okay so I get a virus that popped up with AVG antivirus. It was a Win32 Heur and Vitro. So I figured I would buy Norton run the scan, fix the problem and get some tech support. So I pay for the program, can't install it. I try over and over again. I get onto the web chat with the analyst. He does a remote desktop and tries to install himself, nothing. So he puts me to the Virus removal techs. They get one, I Pay $100 for them to take care of the problem. Took 6 hours, and I still have the same problem. They gave me a 7 day period so they will work on it again for nothing from what I understand!!
Any I guess what I'm trying to get at is I did some research on this virus and read that I am pretty much going to have to reformat my hard drive!! But I read that that may not even fix the problem!!
If I have to reformat I would like a full refund!! B/c technically I have done it before and I wouldn't have dropped $100 for help and $50 for Norton Antivirus.
Any advice here etc would be great!! Thanks
I will be on again tonight trying to deal with the problem!!
Jared