Cant load subscription

[Goran_Olsson]

Note: My divices cant load subscription Iphone and IpadPlease do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@Goran_Olsson

Cant load subscription
Norton VPN for iOS | Android
My devices cant load subscription Iphone and Ipad

OS details:
Error message:
Supporting screenshots:

Please share details what happens when you try to install Norton VPN?

Download and install Norton VPN

You can download and install Norton VPN on your Windows or Mac device from your Norton account. On an Android or iOS device, you need to go to the Play Store or App Store to download the app.

Depending on your operating system, choose one of the following:

Windows ›
Mac ›
Android or iOS ›

DocID: v117122884
Last modified: 06/02/2025
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v117122884

System requirements to install and set up Norton protection
Norton VPN is no longer available for use within India** as a result of governmental regulations requiring the logging and saving of user data, but you can still use your product/subscription when traveling outside of India.

Not all Norton protection offerings listed above are available in all regions or for all partners. Norton does not support Insider Preview or Beta operating system and applications.

**We have moved Mac 10.10.x (Yosemite) and Mac 10.11.x (El Capitan) versions of our security software into Maintenance Mode. For more information, read Maintenance Mode for Mac OS X 10.10.x and 10.11.x for Norton device security.

DocID: v133891548
Last modified: 07/28/2025
https://support.norton.com/sp/en/us/home/current/solutions/v133891548

[bjm]

@Goran_Olsson

cant read subscription in the Norton secure &vnp app on my iPhone

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Redeem a subscription

https://community.norton.com/t/cant-read-subscription-in-the-app/422431

[peterweb]

Have you purchased a separate Norton Secure VPN subscription? That is required to activate the new VPN app on iOS devices using the “Redeem a subscription” option in bjm_'s image.

[bjm]

Hello @Goran_Olsson