I recently have a second computer (my wife and stepson also are on the first license), and got a license for 3 more devices. I got Firefox installed and NIS installed with no problems. I didn't realize I was on the cloud vault and no longer using local vault, so I backed up Identity safe as a .dat file and imported it into Identity safe on new computer (I don't know if that has anything to do with this problem). Anyway, at this point, I can log into the cloud vault if I go to the Norton website, but I cannot log into the vault from either computer Norton toolbar in Firefox. After entering the password, it sits there and eventually times out saying that the network connection timed out, try again later.