Can't log into Identity Safe

Not sure what has changed recently but I am unable to log into Identity Safe on my PC.

When I try to open the vault it tells me my pw or logon is incorrect. I have tried all of my passwords to no avail. '

I went so far as to reinstall NIS and when I try to set up Identity Safe it just sits there after I give it my email address.

 

I am able to login to my norton account and identity safe online but not thru my browser.

 

Any ideas?

 

Thx