Can't login or disable my norton family account

I can not extend time, disable, uninstall or do anything with norton family it just keeps saying that "this machine is part of a different norton family account." getting very annoyed as it has locked all devices except one. I am running

version 3.2.0.15

online framework 5.2.1.3

online datastore 5.2.1.3

search signature3.2.0.15

social networking signature 3.2.0.15

windows 8.1 64 bit.