Can't login with password or temporary password

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1

I set up an account for Online Family and now I can't login.  It says my email or password are incorrect (this is false).  I asked for a temporary password, and that doesn't work either.  I tried this on two computers with the same result.

 

?? 

 

Please advise. Thanks.

2

Hi Barb2009,

 

Thanks for reporting this to us.  We are working on this issue. 

 

For now, please use the “Forgot your password” link on this page https://www.mynortonaccount.com/amsweb/default.do to retrieve your account password. 

 

Thanks,

Katie